The desk staff were great! Our group stayed there for the Tour des Trees for the couple of days leading up to the first day of the tour and we stayed after pedaling our bicycles for nearly 500 miles around Kentucky and Tennessee. We did have some experiences with the elevators not working properly. Also the lady who takes care of the events, was kind of unreasonable, charging us (as I understand) $200 for ice and water, especially since we took a bunch of rooms and had some rather large meal events too. All of us thought that was a little picky, but I understand we paid it. Many of us were a bit surprised to not have salt and pepper at each table in the banquet area (10th floor). There was only 1 of each at the buffet table for the first meals. After that there were 2 of each, but still at the buffet table. The rooms were clean. The food in the restaurant was great, as was the banquet food!