Metropolitan Hotel Toronto Canada. Best Hotel Deals & Reviews

Date of Stay: June, 2009

Arrived for a weekend anniversary getaway. Parked early in the the hotel garage, walked around Toronto, and desk staff validated our parking ticket as if we'd just checked in at 3pm. Upgraded to king-sized bed for free, desk staff very courteous. Rooms (and hotel in general) have a minimalist, lightly Asian flair to them. Only complaints are somewhat ridiculous on-demand movie rates ($14 for releases already on DVD? Please), and a mandatory "facilities" fee that applies whether you ever step foot in their pool/sauna/whatever. On the whole, though, a worthwhile stay--especially if you're planning to hit Lai Wah Heen for dim sum.

	Date of Stay: May, 2009
Most enjoyable. Would easily stay again. One of my better hotel experiences. Everything was of a good standard or better for a hotel with this many stars.

Date of Stay: October, 2008

We went to the metropolitan for our honeymoon and the service was almost always stellar. The front desk staff were quite friendly and extremely helpful with both big and small requests. Both restaurants (Lai Wah Heen and Hemisphere's) had excellent food (although a bit pricey, absolutely worth it). We recommend the chef's special pizza in Hemisphere's bistro. It's not always on the menu but if you ask for it, you'll be pleasantly surprised. Room service was just fine. The second night we had to move rooms to get an ethernet connection, so it doesn't appear that all of their "luxury" rooms have it, as they seem to advertise. The first room was on the 23rd floor and was a very clean, almost new-looking room. The second room was on the 7th floor and, while identical in layout, was a little more beat up (read: used), but not detractingly so. The internet connection is 10MB, so a little slower, but acceptable. The lobby has free (unsecured) wireless if you don't get it in your room. Room service was expensive (as expected) but very fast and pleasant. We did not visit the pool area or the fitness center (both of which they have), so I cannot speak to the quality of those areas. The location of the hotel is nearly perfect. Walking out the front door you turn left to hit Dundas street. From there, if you turn right you'll hit Eaton center and the square in a couple blocks for great shopping (and people watching). Turning left (perhaps hop a streetcar) will get you into Chinatown. Queen is just a few streets south (West Queen is an amazing art/music/clothes district). Overall, you get what you pay for. It's a great hotel with efficient, friendly staff and more than reasonable accomodations.

	Date of Stay: September, 2008
Overall a good experience.

Date of Stay: November, 2008

For the room we booked we should have had free internet in our room however we were told we were in one of the only two rooms of the level we booked that didn't have internet. But we were able to get it in the lobby but not as good as in your room! Otherwise very good service and nice hotel, only other complaint would be that it wasn't as luxious as we would have expected of a Metropolitan Hotel but it was still nice.

Date of Stay: August, 2008

We arrived early and were told check in time was three pm, checked our bags with the concierge and wen to to lunch. Upon returning at three the front desk person said "rooms not ready yet you'll have to wait." Sat in the lobby for 15 min. went back to the front desk and inquired about our room again the answer was a terse "it's not ready." Waited 15 min. more went back to the desk same reply. I said that I thought check in was 3pm and was told that one couldn't check in before 3pm but 3pm was just the starting time to check in you couldn't actually check in until the room was ready. I asked for the Manager. The Manager was actually polite and apologetic that the room wasn't yet clean but didn't seem to have a solution either. I told him that I didn't have a specific room in mind any clean room would do. I had been traveling since five in the morning, was meeting friends for dinner at six and attending our two year old Godchilds birthday party and would like to shower, wrap some presents and not be late for the party. Just then a room became available. The hotel itself was clean and well appointed. All other staff was polite and helpful. The front of the house personel should not be allowed to interact with the public! Or at least be trained before they become the public's first impresssion of the Hotel. Stayed at the Royal York last visit, will again next vist. Going to San Francisco next month and I will be using travelocity because of this forum, I at least can vent a little but more importantly offer the Hotel and other travelers feedback on our experience. Thank You.

Date of Stay: August, 2008

They charged 10 bucks a day to use internet in the room, and the room was sort of small, like it was more for a businessman staying alone. There were 2 of us looking for a more private stay, but it was still comfortable and satisfactory, just not above expectations. The minibar of course was over-the-top not-worth-the-money expensive, and the restaurants in the hotel are quite upscale and pricy (didn't bother going to one). If you drive it will be 21 bucks a day to park your car in the cramped underground garage. Good location though relative to Rogers Centre, and many other downtown Toronto attractions.

	Date of Stay: November, 2008
Excellent stay at the Metropolitan Hotel. Softest bedding EVER. Extremely clean.

	Date of Stay: August, 2008
This hotel was close to everything or at least close to plenty of streetcars and subway stops. The room had a great view and was nice and clean. I didn't interact with many staff members beyond the front desk at check in and check out but everyone seemed very nice and helpful.

Date of Stay: June, 2008

The hotel check-in experience was terrible. Our room was not available when we arrived at the hotel after 4:00pm, and no one at the front desk had an idea when it would be available. After much proding, we were told the room would be available in about an hour (5:15pm). The room was not available at 5:15pm. During this whole episode, we were only offered one free drink at the hotel bar, which we refused. The room was tiny, with an oversized bed, and too much furniture. The closet was a miniscule wooden box with a few hangers. The in-room safe was located in a dark and hard to reach corner of the wooden closet. The carpet near the bathroom was frayed and constituted a tripping hazard.The Metropolitan Hotel Toronto does not meet the standards associated with Preferred Hotels. The hotel is home to two excellent restaurants and a warm and inviting cocktail lounge.

	Date of Stay: September, 2008
Entrance into the bedroom is quite narrow. Otherwise a good hotel.

	Date of Stay: August, 2008
nice size room (king bed). very clean every day fresh towels and terry cloth robes. staff very friendly and helpful. the only bad thing was the pool was closed and they did not tell us until we had already checked in and we were there during the aug 2008 caribana. so very happy but dry. as long as the pool is open i would stay there again. very good area to walk to everything. had a ball

	Date of Stay: June, 2008
Very pleased overall! Both restaurants at the hotel were outstanding. Would stay again.

Date of Stay: June, 2008

Upon entering our room on the 20th floor, the instant we opened the door there was a strange odor. I went to the window by the bed to set the air conditioner and realized the carpet was wet. I saw a maintenance guy in the hall and he said that the unit had been leaking but they had gotten it fixed. He got housekeeping to come up to the room and use a large machine to spray chemicals on the carpet to try and get rid of the smell. After going out to dinner and returning, the smell was even more sickening, smelling like mildew. I went down to the front desk to ask to change rooms and was informed by the clerk that the only room available was on the smoking floor. I phoned my husband in the room and he said absolutely not since neither of us liked the smell of smoke. Our room was the lesser of two evils. I asked the clerk if there wasn't something they could do for us, and his reply was "you can check out of the hotel but you'll be paying $ to $ a night for a room if you're lucky". I asked to speak to the manager and he informed me the manager was not in. He said he would relay the message and have the manager come check out the room, but the manager never showed. Some guy from housekeeping was kind enough to bring me a pair of bedroom slippers so my feet wouldn't get wet when I got out of bed. Needless to say, the carpet dried the next day, the room still stunk, and we got no apology or any kind of concession for our suffering noses. I would never use this hotel again.

	Date of Stay: March, 2008
overall bad service especally the front desk. there are so many other hotels to choose from.

	Date of Stay: May, 2008
Room was small for two people. Limited closet space. No table or seating to enjoy eating in or room service. No special touches. Reservation indicated a "luxury" room, but I've had much nicer accommodations at Holiday Inns and Hampton Inns. Both restaurants were excellent in every way. Concierge was not very helpful.

	Date of Stay: September, 2007
I was extremely unimpressed with the Metropolitan hotel in Toronto. Having stayed at other hotels in this chain, I was expecting much better service and much better accomodations. Upon arriving, I was greeted by a not-so-friendly desk clerk. The room was very sterile - - clean but nothing welcoming or warm about it, and the location was lackluster.

Date of Stay: August, 2007

I got a great deal from Travel agent for a 4-night stay at this hotel. I was a little worried about the negtive feedback I saw for this hotel, but went anyway. So glad I did! The check-in was later than 3pm, which I didn't like, but it got better from there. The room was immaculate. I requested and received a high floor. I was on the 22nd floor with an amazing view of the CN Tower. The location was right in the center of everything. It was like 2 blocks from Eaton Centre and Younge St. The cleaning staff were so nice and brought ice to the room every night. Leave them a tip every morning and they are so thankful! Stay away from the mini-bar and bring your own. The bottled water on the bedside desk are free. I didn't know that until later. They also feature free local calls, which is different than other places I have stayed. I didn't bring the laptop, but they have Internet connections available for like $*/day. The pool and fitness area are quite small, but adequate. I would definitely recommend this hotel and would stay again.

Date of Stay: September, 2007

The Metropolitan was a very nice, clean and centrally located hotel. The Room was a little cramped with the king size bed-and the lighting in the bathroom could have been brighter-But-the fitness room and pool area was very clean and easily accessible, the restaurant Hemispheres offered a wonderful menu selection and the waitstaff was very friendly. The location of the hotel was perfect for walking to the various nearby districts and the cn tower. I would definitely consider staying there again in the near future.

Date of Stay: August, 2007

Overall this hotel was okay but when we look at the rating, it was not in line with it's rating. The TV was awkwardly arranged in a cabinet with a bar and you could only open the door but so far and you had to be lying in bed to actually see the TV. In addition, unfortunately, our Airline-Air Canada lost our luggage. We instructed the airline of the date of our departure. On the morning we checked out (4:30AM) our luggage arrived later that day and the hotel held it because their record showed as if we were still there. We called back after we arrived back home and had to clarify and still close out our account. Overall this left a poor impression of how business is run there. Thank you.

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See 13 Photos	User Rating 2.5 out of 5 See 43 reviews Metropolitan Hotel Toronto [] 108 Chestnut Street Toronto, Canada
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Metropolitan Hotel Toronto

Rating out of 5