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JW Marriott Desert Ridge Resort Phoenix

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JW Marriott Desert Ridge Resort Phoenix
User Rating
4.7
out of 5
JW Marriott Desert Ridge Resort Phoenix [edit info]
5350 E Marriott Drive
Phoenix, United States
Description:JW Marriott Desert Ridge, Arizona's newest luxury resort is located where Phoenix meets Scottsdale. The resort is home to 950 rooms including 81 suites, Wildfire Golf Club, Revive Spa, 8 tennis courts, 4 acres of pools and 10 culinary experiences.
Amenities:Business Center, Room Service, High-speed Internet, Fitness Room, Restaurant, Parking, Swimming pool, Airport shuttle, Handicap Accessible, Concierge, Valet Parking, Massage / Beauty Centre, Bar / Lounge, Gymnasium, Elevator / Lift, Babysitting / Child Services, Air Conditioned, Non-Smoking Rooms, Tennis Courts, Golf Course, Housekeeping, Banquet Facilities, Conference Room(s), Safe-Deposit Box, Sauna, Security Guard, News Stand, ATM / Cash Machine, Mini Bar, Refrigerator, Cable / Satellite TV, Secretarial Service, In Room Movies, Connecting Rooms, Wake-up Service, Florist, Meeting Rooms, Coffee / Tea Maker, Microwave, Hair Dryer, Complimentary Toiletries, Modem / Data Port, TV, CD Player, Laundry service
Description:
Constructed in 2002, this hotel comprises a total of 950 rooms spread over 6 floors. The impressive lobby houses a 24-hour reception desk, a safe, a cloakroom, and a lift. Within the fully air-conditioned hotel, there is a bar, and an exceptional choice of 6 different air-conditioned restaurants serving delicious cuisine. Room and laundry services (charges apply) round off the facilities on offer. A car park and garage are available for those arriving by car.

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User Reviews:
From: Reviewer has requested to be kept anonymous.
Date of Stay: May, 2008
We stayed here for a Father / Son getaway. This is a world class resort with wonderfull service and amenities. Golf on property was first class. Pool facilities were outstanding. Rooms are well appointed and staff is genuinely friendly and courtoeous. Would definately come again.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: May, 2008
Our dinner reservtion was cancelled due to a private function and the Hotel did not call us to let us make an alternate reservation. The Restaurant they selected for us was horrible...however I did write to the restaurant and was reimbursed. This is a nice facility but does not compare to the JW Marriott in Orlando Florida
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: September, 2007
This is the best resort I have ever stayed at. The resort has everything, great pools, great food and great staff. It was very relaxing laying by the pool, the staff brought by cold towels and was very friendly. The spa was also very nice. Great services and discounts for multiple services. I was so impressed with the entire resort. Golf was on site as well. There was something for the whole family to do and I cannot wait to return!
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2007
Watch out for the huge hidden valet fee. They don't disclose that you have to pay * for the valet service until check out. and when we complained they said that's what all resorts do now. Not True! Also they said that they were going to begin an *fee for self parking. These things should be included in the price of the room. We paid a good premium already. We felt nickled and dimed there. We had hoped by buying this bran that they would have had standards preventing this piracy. Also the Sub contractor Roy's restaurant had great food but the service was poor. Upon receiving a slightly less than 20% tip our waiter made us feel bad. Unprofesssional as he picked up the tip before we left.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2007
My husband and I come here at least once a year and celebrate our anniversary. Even though we live in town, we feel like we are a million miles away. This is a great resort and you really don't need to leave it if you are staying for a weekend (although there is an enormous shopping center across the street). I recommend staying during the summer-- yes, it's 110 degrees, but then you can take advantage of the pool! We always stay in the summer and spend most of our day by the HUGE pool. The only downside to staying in the summer is that it is very busy, so prepare to wait for everything-- check in, food and beverages, a raft in the (awesome) lazy river, and your valeted car. I really don't think it's the staff, though, just the high volume of vacationers. The pool food is, well, pool food, but the poolside drinks are out of this world! The rooms are spacious and gorgeous, and the bathrooms are pretty incredible. Last time I mentioned in my reservation that our room on our previous stay had no view and I was pleasantly surprised to find that our balcony overlooked the main patio and pool--gorgeous! There are two coffee shops right in the hotel, so skip the overpriced breakfast buffet. Roy's is always good, but we were disappointed by their Italian restaurant. The wine and appetizers were awesome but our main dishes were bland. They also have a small menu in the lounge and there is live music on weekend nights. Sometimes the band is a little cheesy but we like it anyway. We really love staying here and I am already looking forward to next year's trip.
 

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