| From: Jami |
| Date of Stay: August, 2006 |
| I got to the hotel at 1am. I was with my 4 yr old son. They didn't have any record showing that we were staying there. The man I worked with was didn't believe me when I showed him my receipt. He tried to charge me twice. The hotel itself was clean. The rooms were not what I expected of a four star hotel. |
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| From: JS, United Kingdom |
| Date of Stay: June, 2008 |
| the hotel is so well placed for the railway station and metro it is a natural choice if travelling on from Madrid. |
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| From: Javier sanz-blasco, United Kingdom |
| Date of Stay: October, 2007 |
| Definetly not a 4 stars hotel. The rooms are very old, poorly lighted, noisy. The bathroom is very small and the bath/shower seems to be 20 or 30 years old... The location is superb, very near everything in North Madrid, just over the metro and train station (Chamartin). The breafast is very good. Plenty of choice. |
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| From: Margaret Rubinow, USA |
| Date of Stay: June, 2008 |
| the Husa Chamartin Hotel Madrid certainly is convenient to transportation to other areas in madrid and this was important to me since i was traveling to the north. arrival and finding the location of the hotel was a little bit of a mystery since there was not good signage. also, since i was traveling lightly, i did not have assistance in carrying my bags to my room. this lead to some confusion with understanding the room lights something people at the reception desk did not understand. would i recommend this hotel? yes, it is convenient, clean, quiet and easy transportation to other areas of madrid and outer regions. |
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| From: GB, Italy |
| Date of Stay: August, 2007 |
| very poor to be a four stars hotel, it seems 3 stars hotel, and the location was described as strategic and near to the center but in the citycenter you can find same level at better price. |
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| From: Seng Leong Koh, Singapore |
| Date of Stay: July, 2007 |
| Unfriendly welcome. When I asked for directions for parking a 3m high van, they were not interested to help. In the end I found parking 100m away and had to pay 25 euros a day. When they advertised parking in the website it means parking on the streets. Good luck finding parking there. Hotel address on website cannot be found on my GPS because it is the address of the train station. Rooms were very old. Maybe there should be an association to check to make sure the "4 star" rating is a true 4 star. Well you get what you pay for. |
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| From: Patrick McKenna, United Kingdom |
| Date of Stay: June, 2007 |
| Excellent breakfast. Helpful friendly staff. Lacks only a kettle in the room. Close to the EXCELLENT (cheap) Madrid Metro system. |
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| From: Chris Beatty, United Kingdom |
| Date of Stay: May, 2007 |
| This is a large, fairly typical, business hotel with spacious rooms on several floor. It is in an excellent location if you are travelling by train from Chamartin station (generally this means heading north from Madrid). It is also handy for the metro, so it is easy to get to the centre. |
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| From: Jessica Leslie, Germany |
| Date of Stay: April, 2007 |
| Our stay at Husa Charmintin was terrible. We had to make four calls to the front desk because of rowdy teenagers making noise and slamming doors in the hallway. Although a security guard was sent up, he did not see the kids, so the staff insisted that there was no noise and what we were hearing was coming from outside. The group's chaperone was not called, and no one stayed for more than 30 seconds the see where the problem was coming from. At our insistance, we packed our luggage and my husband, infant daughter and I changed rooms to another floor. As the staff was helping us move, they saw the teenagers slamming doors and making noise. Nothing was done. The next day we asked for an apology for our inconvenence and some kind of compensation. Even after seeing the problem themselves, they insisted that the "noise came from outside". I have never seen such unprofessionalism and disrepect in a hotel staff. There is no way this should be considered a four star hotel. If you want a pleasant stay in Madrid, DON't stay here. |
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| From: SIMONE ZINGARETTI, Italy |
| Date of Stay: October, 2006 |
| Ottimo hotel. Camere doppie molto spaziose, con 2 bagni molto grandi e due stanze: un salottino con divano e poltrone e la camera con due letti da una piazza e mezzo. Reception molto grande e scale mobili all'interno dell'hotel. Possibilità di collegarsi ad internet. Situato proprio sopra la stazione Renfe Chamartin e la metro n° 10 che arriva direttamente in centro (6-7 fermate) in 15-20 minuti. Nell'atrio della stazione si possono trovare farmacia-bar-ristoranti-banca-poste-giornali-tabacchi-ecc... Ottimo sia per chi va a Madrid per affari che per chi vuol visitare la città. Ottimo anche il rapporto qualità-prezzo. |
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| From: XM, Spain |
| Date of Stay: July, 2006 |
| Céntrico, aunque necesita con urgencia una renovación, la relación calidad precio es muy buena. En lineas generales para repetir, a la hora de moverte por MAdrid está muy bien comnunicado por las líneas de cercanías y el metro. |
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| From: Steven Ostrowski, USA |
| Date of Stay: January, 2006 |
| The hotel stay was fine, very convenient next to the train station. The metro stop was under construction, so it was a bit of a hassle to have to walk 10 minutes to the next closest metro stop, but that was not the hotel's fault. The Pay TV system was not working for the English movie, but their technical staff eventually fixed it. Breakfast is not included, there is a convenience store that is open late where you can get some cheap food and there is the train station. The major downside to this was that the hotel charged us tax on top of what Venere quoted us. The Venere price is supposed to include tax unless it's local tax. However, the Husa Chamartin Hotel Madrid charged us the national tax which was an additional 7-8%. I probably would have booked a different hotel if I knew this. All my other Venere bookings did not charge tax on top of the price. So, I would add 7-8% to the Venere price to figure out what you're really going to pay. |
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| From: KN, Germany |
| Date of Stay: June, 2005 |
| 4* service, but 2* rooms (old, dark bathroom!). For one night for business it's o.k., also if you take a train from Chamartin, but I wouldn't like to spend my holiday there. |
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| From: HANLY GUIDO, Australia |
| Date of Stay: May, 2005 |
| We stayed overnight having come from the coast of Spain that day by rail and leaving by international plane the next. The location was excellent for our purposes being at the Charmartin station where we arrived and not far from the airport by the metro. Apart from the unfriendly welcome (not really a significant issue) we were happy with the quality of our stay. For a visitor wanting to see Madrid it would be more advisable to stay more centrally. I was surprised when booking that the web page quoted one price as the minimum price but when I got an actual quote for the night it was much cheaper. There was no noise from the station. |
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