Hotel Mercure Porto Centro Portugal. Best Hotel Deals & Reviews

Description:

Discover the hotel Mercure Porto Centro. This 4 star hotel is located in the city centre, in the historic heart of Porto, beside the Sao Joao Theatre. Just 17 km away from the international airport, the hotel is within easy reach of several forms of transport. The hotel has been fully refurbished and decorated with an understated theatrical theme. Book a room for your business or leisure trip. Visit Ribeira, Clerigos Tower and the famous Majestic Cafe in Santa Catarina street.

Amenities:

24 Hour Reception
Air Conditioned
Banquet Facilities
Bar / Lounge
Business Center
Cable / Satellite TV
Conference Room(s)
Currency Exchange
Disabled Access
Dry Cleaning
Elevator / Lift
Hair Dryer
High-speed Internet
Housekeeping
In Room Movies
Laundry service
Massage / Beauty Centre
Medical Assistance Available
Meeting Rooms
Mini Bar
Multilingual Staff
News Stand
Non-Smoking Rooms
Parking
Porters
Refrigerator
Restaurant
Room Service
Safe-Deposit Box
Security Guard
Tour Desk
TV
Valet Parking
Wake-up Service

Check-in:

From 12:00 PM

Check-out:

Prior to 12:00 PM

Location Description:

Downtown

Dining:

Using the Theatre thematisation the Moliere bar offers all the desired comfort during your hours of leisure and/or business meetings.

User Reviews:

Rating out of 5

Cleanliness
Facilities
Service
Location
Pricing
Rooms

Overall rating

Based on 3 reviews

	Date of Stay: April, 2009
Excellent service and great location

Date of Stay: December, 2007

My main problem with the Hotel Mercure Batalha was their poor customer service, shady business practices, and unaccomodating style. The "guest is always correct" philosophy is definitely not practiced here. First of all, breakfast is not included in the cost of the room, which was not mentioned when we checked in. They tried to charge us for breakfast for three days, although we only ate breakfast there one day. My friend argued with them, and they did remove the two extra days of breakfast. We had also left a small bag of laundry to be cleaned on our second day there. When they presented my friend with the bill, it was 70 euros, ie over 100 dollars! We had expected it would be maybe 20-25 euros at a maximum, but definitely not 70! The hotel staff claimed that there was a list of laundry prices in the room, but neither of us had seen it. My friend told the staff that she felt the prices were unfair and should have been posted and that she refused to pay it, and the man on duty immediately picked up the phone and dialed the police and started speaking threateningly in Portuguese, thinking that my friend would back down and just pay the bill. The police arrived; they were actually nice, but they said that she would have to pay, or else go to the police station and file a complaint. So my friend ended up paying (in cash, unfortunately, or else she could have disputed the charge with the credit card company), and we left. We would have been disgruntled but much happier if they had at least reduced the laundry bill, as the prices really were tantamount to extortion, but they were not willing to accommodate us at all.

	Date of Stay: September, 2008
Fantastic location. Great place to stay.Clean and friendly

See 29 Photos	User Rating 3.5 out of 5 See 3 reviews Hotel Mercure Porto Centro [] Praca Da Batalha 116 Porto, Portugal
Description:
Amenities:

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