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Toronto Hotels
Holiday Inn Yorkdale Toronto
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Holiday Inn Yorkdale Toronto
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User Rating
4.0
out of 5
See 20 reviews
Holiday Inn Yorkdale Toronto
[]
3450 Dufferin St
Toronto, Canada
Description:
Amenities:
Overview:
This Toronto accommodation is across the street from the Yorkdale Mall. The Holiday Inn Yorkdale Toronto is also near Downsview Park, Casa Loma and the Orfus Road shopping district.
The Holiday Inn Yorkdale Toronto is near highway 401. The Pearson Airport is about a 20 minute drive from the property.
Rooms at the Holiday Inn Yorkdale Toronto are available as standards or suite style units. Amenities include complimentary high speed wireless Internet access, cable television service, coffeemakers, and en suite bathrooms. There are 370 rooms in all, and non-smoking rooms are available.
This business and leisure property offers guests leisure and dining amenities on site. The Holiday Inn Yorkdale Toronto has a full service restaurant offering American and Canadian dishes, and the Cascades Lounge offers cocktails and entertainment in the evenings. There is an indoor atrium with a swimming pool, hot tub, and a sauna, as well as a kid’s play zone. Fitness space is offered in the workout room. There are 11 meetings, including an environmentally friendly green meeting room. Parking is available on site.
Amenities:
24 Hour Reception
Air Conditioned
ATM / Cash Machine
Banquet Facilities
Bar / Lounge
Business Center
Cable / Satellite TV
Coffee / Tea Maker
Concierge
Conference Room(s)
Connecting Rooms
Currency Exchange
Disabled Access
Dry Cleaning
Elevator / Lift
Fitness Room
Golf Course
Hair Dryer
High-speed Internet
Housekeeping
In Room Movies
Laundry service
Massage / Beauty Centre
Meeting Rooms
Modem / Data Port
Multilingual Staff
News Stand
Non-Smoking Rooms
Parking
Porters
Restaurant
Room Service
Safe-Deposit Box
Sauna
Secretarial Service
Swimming pool
Tour Desk
TV
Wake-up Service
Check-in:
From 3:00 PM
Check-out:
Prior to 12:00 PM
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User Reviews:
Rating out of 5
Cleanliness
Facilities
Service
Location
Pricing
Rooms
Overall rating
Based on
20
reviews
Date of Stay:
August, 2008
We have just returned from our four day trip to Toronto in which we stayed at the Holiday Inn Yorkdale. After winning so many awards and seeing the beautiful pictures I was confident that our stay would be great. Upon returning to our room on the second evening we found our patio door opened, which we discovered wouldn't lock. After notifying the front desk they assured us that it would be fixed in the morning. Two days went by and they never fixed it, along with no face clothes one night (they sent us up 3 hand towels and 1 face cloth) and the Cafe Express not being opened because of their summer hours (no signage to indicate this). This hotel has a "Hospitality Promise" that states that you will not have to pay for the portion of your stay that you're not satisfied with. Since I wasn't satisfied for the last two nights of my stay I mentioned this at checkout and the manager tried to refund us $50 which he switched to one night free once he found out that the first representative offered the four of us all free breakfast which was a better offer than his, even though $50 off was "his best". I couldn't believe that a hotel with so many awards could have such poor customer service and they instructed me to call 1-800-Holiday for more of a refund. Upon calling their toll free number one of the managers told me I should have left the hotel and one nights refund was sufficient in her opinion. I will pass on Holiday Inn's own recommendation to everyone and recommend that you stay at another hotel. Obviously the safety and satisfaction of their customers is not a priority and they do not stand by their Hospitality Promise.
Date of Stay:
July, 2009
Great location for getting around - -close to 401 freeway.
Date of Stay:
May, 2009
The staff were pleasant and very helpful. The location makes it noisy.
Date of Stay:
August, 2007
The problems I had with this hotel: my room faced the interior of the building (overlooking the pool, restaurants, and kids' center, which are all clumped together in full view of one another) which meant I got no fresh air and no natural light. I ate three meals in the hotel, out of necessity, and all were disappointing. I'm not sure how you make scrambled eggs, potatoes and bacon unpalatable, but they managed it. They also tried to bill me for my entire stay upon check-out, even though I booked through Travel website. Access to Yorkdale Shopping Centre and the TTC is across a major highway and two large parking lots. They charge for local calls. The pillows on the bed were thick and hard. The room's thermostat was set to perma-freeze, unless turned off completely. I would not stay again.
Date of Stay:
August, 2007
The problems I had with this hotel: my room faced the interior of the building (overlooking the pool, restaurants, and kids' center, which are all clumped together in full view of one another) which meant I got no fresh air and no natural light. I ate three meals in the hotel, out of necessity, and all were disappointing. I'm not sure how you make scrambled eggs, potatoes and bacon unpalatable, but they managed it. They also tried to bill me for my entire stay upon check-out, even though I booked through Travelocity. Access to Yorkdale Shopping Centre and the TTC is across a major highway and two large parking lots. They charge for local calls. The pillows on the bed were thick and hard. The room's thermostat was set to perma-freeze, unless turned off completely. I would not stay again.
Date of Stay:
December, 2008
They have a friendly hotel staff, location is close to York dale mall.
Date of Stay:
February, 2009
The location was great. No pull out couch. The hotel was convenient, it had a simple layout, easy to find restaurant, pool, exercise room. We will stay at this hotel again.
Date of Stay:
June, 2007
The Kids really loved the ping pong and indoor nerf tennis court
Date of Stay:
June, 2008
This hotel was an excellent choice for an evenings stay. It is located right across the street from a large Mall. We would definately stay here again.
Date of Stay:
September, 2008
Upscale - clean and safe environment. Great location near York dale Mall. Great place to stay, convenient for shopping or dining at York dale Mall. Very close to CCNM and North York hospital.
Date of Stay:
December, 2006
Everyone was so nice there. The front desk was exceptional and the cleaning staff were very friendly. Every employee took the extra time to smile and make eye contact when passing you in the hallways. The service in the restaurant was definitely good but I wouldn't say excellent. There was a pool, hot tub and fantastic fitness facility along with a tennis court and business centre with internet access. My room was very clean and spacious.
Date of Stay:
April, 2007
Holiday Inn was very comfortable, the room was very spacious with a lovely view of the shopping area and parking lot. Cleaning service was very good. All in all, my stay was enjoyable.
Date of Stay:
August, 2008
Kids area was great. Paying for parking. Great pool and play area for kids of all ages.
Date of Stay:
July, 2006
The hotel staff is very detailed and considerable. Service requests were followed up by a call from guest service to ensure requests were accomendated. The front office employees were also impressed. I was very worried when traveling with my senior parents to Canada and they all took good care of us. Services are beyond 5 star. Thank you.Rgds,Nicole
Date of Stay:
August, 2008
No surprises. The hotel was as expected. My problem is the fact that I had to spend on taxis to and from the wedding as I was given a hotel outside of the Vaughn region. Horrible experience.
Date of Stay:
May, 2006
The staff at the front desk were really good with customer service. Being greated by a smile goes a long ways for first impressions. What I like the most was the continuous follow-up with meeting the needs of the client. This was done by notes on table in the room, a message on the answering machine, and a greeting card. Furthermore, I liked how the card and the notes had a personal name included - instead of the generic ""9th floor attendant"" or ""front desk."" For a hotel that focuses on its employees as well as its clients, I give two thumbs up.
Date of Stay:
August, 2008
Very clean, very friendly, quite. None. My husband and child like the swimming pool very much. I am definitely will choose it next time.
Date of Stay:
July, 2008
Nothing special. Too far out of town, locked parking lot. Fire alarm was set off at 12:30 am, stood in the parking lot for an hour, then they couldn't get the alarm off, then my key wouldn't work. Had to walk up/down nine flights of stars twice. I was not happy.
Date of Stay:
June, 2008
Clean, friendly staff andexcellent for kids. Hair conditioner smelled stale. Great hotel. Friendly staff, clean rooms, great location for shopping. Kids loved it too.
Date of Stay:
June, 2007
Service was excellent. Restaurant dinner was overpriced. Hotel was comfortable, safe, attractive, very clean, accessible and enjoyable.
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