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Richmond (Virginia) Hotels
Holiday Inn West End Richmond (Virginia)
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Holiday Inn West End Richmond (Virginia)
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User Rating
3.0
out of 5
See 98 reviews
Holiday Inn West End Richmond (Virginia)
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2000 Staples Mill Rd
Richmond (Virginia), Virginia, United States
Description:
Amenities:
Overview:
The Holiday Inn West End Richmond (Virginia) is a Richmond hotel located in close proximity to the historic district of Richmond, Virginia. Several points of interest are nearby, including the Shockoe Slip, the James River Plantations and Canal Walk, St. John's Church, the Richmond Coliseum, the Virginia War Memorial, the Landmark Theater, and the Carytown Shopping District.
The Richmond Airport is just minutes from the Holiday Inn West End Richmond (Virginia). Taxi services and public transportation are available for travel within the city, and many attractions are within walking distance of the hotel.
Each of the 142 guest rooms at the Holiday Inn West End Richmond (Virginia) offers standard and luxury amenities, such as cable television, irons, clock radios, hair dryers, microwaves, refrigerators, in-room movies, high-speed Internet connections, and work desks. Accessible accommodations are available for guests with disabilities.
Many amenities are offered at the Holiday Inn West End Richmond (Virginia), including a fitness center with a swimming pool and whirlpool spa. A restaurant and bar are located on the premises. Business travelers may avail of the office services, the ample meeting space, and the high-speed Internet services. Parking is free for hotel guests.
Amenities:
24 Hour Reception
Air Conditioned
ATM / Cash Machine
Banquet Facilities
Bar / Lounge
Business Center
Cable / Satellite TV
CD Player
Coffee / Tea Maker
Complimentary Toiletries
Concierge
Conference Room(s)
Connecting Rooms
Disabled Access
Elevator / Lift
Fitness Room
Golf Course
Gymnasium
Hair Dryer
High-speed Internet
Housekeeping
In Room Movies
Interior Corridors
Laundry service
Meeting Rooms
Microwave
Modem / Data Port
Multilingual Staff
Parking
Pets Allowed
Refrigerator
Restaurant
Room Service
Safe-Deposit Box
Secretarial Service
Security Guard
Swimming pool
TV
Wake-up Service
Check-in:
From 3:00 PM
Check-out:
Prior to 12:00 PM
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Overall rating
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reviews
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Date of Stay:
June, 2009
I had to make reservations for my Aunt, which I paid for her room myself. I went directly through Holiday Inn. I paid $77.00 for her room and $89.00 for my room through Orbitz. I thought Orbitz would be cheaper. I was dissapointed to find out your rates were higher. I will probally not use your site again for traveling.
Date of Stay:
June, 2009
Convienient location. Low quality of mattress, no breakfast. Decent hotel that should be a 2 star.
Date of Stay:
October, 2007
I wouldn't stay at this hotel again or for that matter any Holiday Inn. The rooms were not updated and definately on the cheap. The rooms are very noisey and I didn't like the adjoining door between the rooms. Additionally, the hotel bar is within the check-in area...this make a woman travelling alone feel very uneasy.
Date of Stay:
June, 2009
All was nice and the staff. The food wasnt that good for the price. Five star prices but two star quality
Date of Stay:
June, 2009
Felt like staff was trying. Parking area did not feel safe. This hotel was average at best. Although recently renovated - still felt old. Bathroom lighting was poor.
Date of Stay:
August, 2007
The front desk staff were very efficient and helpful with information concerning entertainment in the area. One particular staff member, Ms. X was very helpful with dinner suggestions and entertainment. She did suggest the hotel restaurant which was very good also. I plan to return in September for more training at the Virginia Home for Boys and Girls. Thank you again delivering quality service.
Date of Stay:
May, 2009
My husband, my little dog and I, arrived at this hotel at 9 pm on a stormy evening after driving for 10 hours. Upon walking in the hotel the extremely unfriendly staff person said, "We don't let dogs in here!" I said, I made this reservation through Orbitz and it said this hotel was pet friendly. She said, "We have never accepted dogs here. I said, well then I need to cancel my reservation. She said she couldn't help me, I had to go through Orbitz. I had my laptop with me, immediately went online to see if I made a mistake with my reservation and I DID NOT MAKE A MISTAKE! Orbitz website said this hotel was pet friendly. I immediately called Orbitz and was put on hold for an untold amount of time. Then I went online and tried to do an online chat for help - THEY DIDN'T HELP ME EITHER!!!! ORBITZ and the HOLIDAY INN did not offer to return my money, did not offer to find us a hotel room. They told me to call back on Monday and perhaps they (Orbitz) would get my money back. THAT'S IT!!!! We drove 60 extra miles in a thunderstorm (we were exhausted!) and stayed at a completely different hotel chain - they helped us out. DO NOT TRUST ORBITZ AND DO NOT TRUST THE HOLIDAY INN. I promise you that I will be contacting senior management in Orbitz and senior management in the Holiday Inn. AND I will be contacting a television station to let them know what happened and hopefully this will be broadcasted as a "Shame On You" segment on the news. Folks there is a lot more to this story about how Orbitz handled my call for help that I am not writing here. For instance, the person who answered the call couldn't even find on their own website that the hotel was pet friendly - I had to explain to him on the phone how to find it. He had told me it was Orbitz fault because the website was wrong and that the hotel was trying to get this changed for 6 MONTHS - how much more information is wrong on their website????? STAY AWAY!!!!!
Date of Stay:
June, 2009
Comfortable, conveniently located to highway, restaurants, and shopping.
Date of Stay:
May, 2007
With Richmond having scary neighborhoods, this one was safe and clean..GOOD BET!
Date of Stay:
August, 2008
The hotel was beeing remodeled, so there was a mess in the main lobby, and no area to eat, just a room with the food there and not very inviting. The shower was difficult to adjust, the faucet was loose and drip all the time, We saw no staff only when cleaning the room. The closet door keept falling off the tract that holds the door up. The door key did not work well, would not open at times the room door. The bed linen had many stains, and were not changed. Overal I give the hotel on a scale one to five, a 2 to 3. Perhaps with the new renovations maybe it will be better.
Date of Stay:
June, 2009
Nice hotel in the area. I always prefer a room with a balcony. I only say that because there are no other problems to speak of. I would be very happy to return to this hotel. I have been to the Richmond, VA area several times and for the first time, I am extremely satisfied with my stay.
Date of Stay:
December, 2006
Great staff, good location,quiet. Clean comfortable bed
Date of Stay:
June, 2008
The rooms were very nice and clean, however, the hotel was undergoing renovations.
Date of Stay:
June, 2009
Excellent staff, comfortable room, recently updated decor. This is an older hotel that has been recently updated. The staff is one of the most friendly that I have ever encountered! They really made an effort to be helpful and made sure that we were satisfied. This hotel is very close to major attractions in the Richmond area, and is near to downtown and VCU, yet never made us feel unsafe.
Date of Stay:
September, 2006
Hotel lobby is very contemporary and nice decor. Bathroom faucet was not working properly and needed to be updated.
Date of Stay:
April, 2008
The Holiday Inn I-64 West End hotel has modest facilities but it's clean and comfortable. The staff is very friendly and accommodating. Good bar and excellent room service. I would definitely recommend to a friend.
Date of Stay:
June, 2009
Location is close to I 95. Cannot think of anything. Good location, quiet, very good staff.
Date of Stay:
December, 2007
The Holiday Inn, West end Richmond was a pleasure to saty at. The staff was extremely courteous and helpful and made for a very pleasant stay. The rooms, though not large, were clean , comfortable and well kept. The location was a bit far from the downtown area but had very easy access to major highway and traffic was very light.
Date of Stay:
June, 2009
Nothing. Terrible location, at best a 2 star hotel, barely renovated. I can't say anything good.
Date of Stay:
June, 2009
Room was surprisingly remodeled. Lobby beer bar and clientele. Bad location and not in the area of Richmond that we know as the west end. Clientele was low moderate travelers and bar atmosphere in lobby was definitely not what we expected.
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