| From: JI, United Kingdom |
| Date of Stay: September, 2008 |
| Restaurant was expensive and not very good |
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| From: Joan Parpal, Spain |
| Date of Stay: August, 2008 |
| Very good except the room-clealing service that makes their work too late |
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| From: TF, Germany |
| Date of Stay: May, 2008 |
| nice very clean rooms, noisy part of town, nice surrondings, good reception, but very, very poor breakfast with dirty do it yourself coffeemashines. |
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| From: EH, USA |
| Date of Stay: April, 2008 |
| Our hotel room was HUGE--the largest I've had in Europe. The rooms were very clean, though a little worn. Best of all was a wonderful bar, with a little private room in the back of it. We were a group of four couples and, believe me, we used the bar a lot and appreciated the privacy we had with the back room. It was a lovely hotel, although frequent internet users will be disappointed. |
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| From: Peter Saladin, Switzerland |
| Date of Stay: April, 2008 |
| A famous and traditional hotel in the centre of Palermo and with a good atmosphere that I can recommend it to all fans of Sicily |
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| From: Victor And Karin Perosi, USA |
| Date of Stay: October, 2007 |
| Don't try to have your car parked in the garage before 8:00 PM on weekends. The quoted price was 15 euro, yet we were charged 18 euro. Actually they wanted us to find a parking space somewhere else even though I had requested the garage. It is a beautiful hotel. |
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| From: Patricia Lysaght, Ireland |
| Date of Stay: September, 2007 |
| This was once a very grand hotel that is now a bit run down. However the friendliness and efficiency of the staff more than made up for this. Our room was spotlessly clean. The bathroom was huge. The carpets on the corridors needed to be replaced. Breakfast was ok but not what you would expect in a 4 star hotel. If I was staying in Palermo again I would stay here. The valet parking was a lovely surprise and we were more than happy to be rid of the car after driving through Palermo! |
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| From: MS, USA |
| Date of Stay: August, 2007 |
| A good hotel that is a bit long in the tooth and needs an overhaul. Public spaces are huge and the hoel must have been magnificent in its day. Breakfast room is quite large and choices more tham ample to vary breakfasts every day. Bar is a real gem...intimate and cosy even though it was invariably empty. The whole property seems a bit like a ghost property and there doesn't seem to be much activity. We never could figure out their restaurant schedule so we ate in other nearby restaurants which were all very good. We had a junior suite with a living room and bedroom. It overlooked the main street and there was street noise evident. That aside the rooms were quite large and a good value for money. Front desk staff was helpful though English was challenging for many of them. Fiorella was a real help. If you need anything find her. I also suggest booking side trips to visit other parts of Sicily before you travel. The hotel works with an agency that sometimes doesn't go to the sites you may wish to see when you want to go or in the event there are not enough participants. The ruins at Agrigento and Segeste are truly breath taking. The views from these sites are unbelievable as well. The medieval city of Erice is not to be missed. Our advice overall is to get out of Palermo and see the country side which is beautiful. |
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| From: GB, France |
| Date of Stay: August, 2007 |
| Carefull, our bedroom window opened on a wall! Attention, notre fenêtre de chambre donnait sur un mur! |
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| From: BM, United Kingdom |
| Date of Stay: May, 2007 |
| The first room given to us was horrible - although facing the street but it was dark in the room with old/damaged furniture. The shower was just a curtain over the floor. There was loud banging noise due to renovation. We asked to move room and the second room was quiter and a little larger, but it still has very old/damgaed furniture - the beds were nice and firm, also the sheets and towels were clean. The air-condition did not work, even though the hotel claimed that it was working. - Baking hot in the room. We stayed for 2 nights. We did asked about the newly renovated rooms and the young woman who checked us in told us that they were at a different price and they had none available! We paid for whatever rate Venere has quoted us, but were never offered a choice of new or old room rate? The rest of the hotel staff was very friendly and helpful for directions,restaurant reservation and arranging a limo for us, etc. We had another reservation by Venere for a second stay for 1 night after our visit to Lampedusa. Upon checking in this time, we insisted on having a newer room and we want air-conditioning. The male staff at the reception was very helpful and he put us in a much better appointed and newer furnished room. Still, the air-condition was making a lot of "working" sound, but no cool air has actually come out from the vent. The room was baking hot and we were hot through the night. The hotel surounding is safe and it is very centrally located for most things. It is a good hotel with good breakfast and good service, but it is a gamble for the quality of room. |
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| From: FERNANDO PONASSO, Italy |
| Date of Stay: April, 2007 |
| Improve the service and train the employees |
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| From: Mary Indelli, USA |
| Date of Stay: March, 2007 |
| We enjoyed our stay. The hotel is grand and historic, and blends well with old Palermo. I would highly recommend the Grand Hotel Et Des Palmes Palermo. We did stay in the newly refurbished rooms...some are still not finished. Los Angeles, Ca |
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| From: GJ, United Kingdom |
| Date of Stay: February, 2007 |
| Excellent central location but tiny room with a loo that didn't flush properly and a cramped shower. Three star hotel masquerading as a four star. A much needed restoration is about to commence. |
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| From: RC, Italy |
| Date of Stay: February, 2007 |
| Excellent however we pay an expensive amount to park our car and they did not mentioned before that the park service is at payment |
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| From: MP, Italy |
| Date of Stay: August, 2006 |
| centralissimo e accoglientissimo. costosetto ma una volta ogni tanto si può fare. nella hall si sente tutta la storia dell'hotel...colazione scarsetta. meglio un buon caffè nei bar del centro. prezzo giusto per il lusso (tramite venere crediamo scontato...noi avevamo una bella camera dal costo di 260 euro a notte e l'abbiamo pagata 109!!!!). consigliato a coppie romantiche che vogliono girare la bellissima palermo tutta a piedi (è vicino a tutto) |
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| From: BR, Spain |
| Date of Stay: August, 2006 |
| Precioso Hotel en el centro de la ciudad, muy cerca del Teatro Politeama Garibaldi. En general muy bueno, aunque por indicar algo que debería mejorar, el desayuno era algo escaso aunque de calidad. |
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| From: David Lacken, Ireland |
| Date of Stay: June, 2006 |
| An excellent old-style hotel. Often with 4 star hotels you pay higher prices to walk through a large lobby, while your room is the same as you'd get in a 2 star. Not so with the Grand Hotel Et Des Palmes Palermo -- 3 star prices for a 5 star room. We got a very large and comfortable room is very plush old-style surroundings. Excellent buffet breakfast too. Although, we had been travelling all day and when we arrived early evening with backpacks on - the receptionist was a little frosty with us, to say the least, and was giving us snooty looks afterwards. Not that we cared! |
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| From: Kai Petersen, United Kingdom |
| Date of Stay: February, 2006 |
| The hotel is situated in one of the main roads in palermo. The hotel was marvellous, it is a little aged, but this only adds to the wonderful, charming atmosphere for a weekend away. We love Palermo so much we've booked to go again in a few months time. |
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| From: Günter Demmler, Austria |
| Date of Stay: January, 2006 |
| A great place to be, extreme friendly staff, nice furnished room and a good location. Real value for our money. We had a wonderful time and will surely come back to the Grand Hotel Et Des Palmes Palermo. |
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| From: GH, France |
| Date of Stay: November, 2005 |
| Arrivée plus tot que prévu àl'hotel, j'ai eu droit à une suite au lieu de ma chambre pas encore prete. pour le même prix. |
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