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Knoxville (Tennessee) Hotels
Extended Stay America Hotel West Hills Knoxville (Tennessee)
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Extended Stay America Hotel West Hills Knoxville (Tennessee)
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User Rating
3.0
out of 5
See 95 reviews
Extended Stay America Hotel West Hills Knoxville (Tennessee)
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1700 Winston Rd.
Knoxville (Tennessee), Tennessee, United States
Description:
Amenities:
Description:
Extended Stay America Knoxville-West Hills is designed specifically for people who need more than just a room while away from home. In addition to the comfortable recliner and large work desk, the oversized studio suites feature a kitchen that allows you to prepare meals at your convenience. As a guest of Extended Stay America, you receive complementary movie channels, free local phone calls, voice-mail, and a two-line phone with a computer dataport. Guests also have access to a 24-hour, coin-operated laundry facility. Weekly housekeeping ensures that you have fresh linens throughout your stay. Pet Policy- One pet per room is allowed. A 25 USD cleaning fee will be charged per night, not to exceed 150 USD. This charge will be applied at check-in.
Overview:
OUR HOTEL IS DESIGNED ESPECIALLY FOR LONGER STAYS WITH STUDIOS FEATURING FULLY-EQUIPPED KITCHENS AND PLENTY OF WORK SPACE⦠AMENITIES YOU WON'T FIND IN
Amenities:
Air Conditioned
Business Center
Cable / Satellite TV
Coffee / Tea Maker
Disabled Access
Hair Dryer
High-speed Internet
Housekeeping
Kitchenette
Laundry service
Microwave
Parking
Pets Allowed
Refrigerator
Room Service
Safe-Deposit Box
Swimming pool
TV
Check-in:
From 3:00 PM
Check-out:
Prior to 11:00 AM
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Overall rating
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Date of Stay:
May, 2009
Close to the highway Rooms reeked. The room looked dirty (carpet, walls, etc) and several appliances did not work properly. Will not stay at this property again.
Date of Stay:
May, 2009
It was conveniently located. No breakfast, and no newspaper. It's OK if you're not expecting too much. The staff was friendly and helpful. No amenities made this hotel barely average.
Date of Stay:
May, 2009
Nothing. Smelly, dirty. Would not recommend this hotel. It was dirty, smelly, and worn out.
Date of Stay:
May, 2009
Staff was very friendly and efficient Drunk guest in parking lot. I would definitely recommend. Easy check in and out. Good value.
Date of Stay:
May, 2009
Hotel had an odor in hallways and stairwells.
Date of Stay:
April, 2009
Convenient to restaurants, shopping, & park.
Date of Stay:
April, 2009
Price, cleanness, kitchen facilities. Can't think of anything.
Date of Stay:
January, 2009
Our room had a full-size desk, perfect for working at. Our room was a studio apartment, a bit dated looking but very clean. We were only there one night, so really didn't need the extra amenities, but extra space is always a bonus. The staff was very friendly.
Date of Stay:
December, 2008
Location, easy access to interstate and restaurants. Small room, very uncomfortable mattress, small bathroom, uncomfortable linens. I would not recommend this hotel to anyone who is looking for a comfortable night's sleep. The bed was soft, small, sheet were rough, heater was noisy. The room was small. If you were traveling alone and need a refrigerator and microwave, this would probably be adequate, but for a couple the room was too small and bed too uncomfortable for 2.
Date of Stay:
December, 2008
Friendly staff andsafety. No elevator.
Date of Stay:
December, 2008
The staff was extremely friendly and helpful and it was convenient to everything we needed. The bed was horrible. My husband and I were in so much pain when we left. I've always found Extended Stay America's to be pretty nice hotels. Unfortunately, my opinion has diminished slightly due to our stay in this particular ESA. The hotel was convenient to everything (mall, restaurants, etc.) which was very nice, and the staff was VERY friendly and the room was clean, but that's where the compliments have to stop. The hotel doesn't have an elevator and when you have heavy bags to bring it, having to lug them up a couple flights of stairs after a long day of traveling is not appreciated. While the room itself was clean, it was very dated. The TV was so old that you could only use the remote to go up through the channels. If you wanted to go down, you either needed to type in the specific channel or change it on the TV itself. The bed was absolutely the most atrocious mattress I've ever slept on. The coffeemaker stopped working after the first pot of coffee, much to my husband’s disappointment.
Date of Stay:
November, 2008
Very quiet. Too many long stay, locals that made you feel a little uncomfortable. It was quiet. We checked in late but saw a few of the long stay residents talking to the on-site manager about not being able to pay yet and that someone in another room was smoking weed again. This left our family of 4 feeling a little uneasy about our stay there. We left early the next morning.
Date of Stay:
November, 2008
Location. Dirty. The best thing about this hotel is its location near restaurants, malls and the University of Tennessee athletic facilities. The hotel itself was not clean, rather shabby to say the least. The staff was not available when needed and there was not an elevator to the second floor. I would not stay there again.
Date of Stay:
October, 2008
No ice machine/ breakfast. Nice hotel good location friendly people and very suitable for our short stay.
Date of Stay:
October, 2008
Very good price to be so close to Neyland Stadium. It seemed a little out dated. Very close and convenient to Neyland, great price for location. The downfall was the bed wasn't too comfortable and the room seemed a little outdated. All in all it was a good stay for location and price.
Date of Stay:
October, 2008
Good value, clean andgreat location.
Date of Stay:
October, 2008
Staff. Bed sheets had holes and the room smelled. Would not recommend this hotel.
Date of Stay:
October, 2008
Clean rooms and friendly staff. Smoky hallway, no caffeinated coffee, and a little off the highway. It's alright. I'm usually not happy with something at most of the ESA's, but this one was at least clean enough (although the hallways were a little smoky). The room was clean enough if I brought my family, but as always, bed was a little hard, it's a decent 1-star, and I would stay again if I had to. It wasn't as bad as some other ESA's.
Date of Stay:
September, 2008
Nothing. It was filthy, hall rugs were stained, mattresses uncomfortable. The kitchenette had 2 stained glasses and 1 cup. The fridge was old and noisy. The mattress was uncomfortable and the hall rug was stained.
Date of Stay:
September, 2008
Nothing. Upgrade to pull out bed which was covered in hair and a very dirty and lumpy mattress for $10 more. This hotel did not deserve a star at all. It could have been cleaned a lot better.
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