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Excelsior Hotel New York

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Excelsior Hotel New York
User Rating
4.0
out of 5
Excelsior Hotel New York [edit info]
45 West 81St Street
New York, United States
Description:Located on the trendy west side between Central Park West and Columbus Avenue, The Excelsior Hotel overlooks The American Museum of Natural History. This totally refurbished hotel is only moments away from the Metropolitan Museum of Art, Guggenheim Museum, Lincoln Center, Columbia University, Madison Avenue shops and fabulous boutiques and unlimited cafes. 10 minutes away from Times Square by taxi or subway.***Please note: Additional guest - All rates are based on double occupancy unless specified. A $20.00 charge is imposed for all guests 12 yrs and over.
Amenities:Business Center, Room Service, High-speed Internet, Fitness Room, Restaurant, Parking, Airport shuttle, Handicap Accessible, Concierge, Tour Desk, Massage / Beauty Centre, Bar / Lounge, Gymnasium, Elevator / Lift, 24 Hour Reception, Babysitting / Child Services, Air Conditioned, Non-Smoking Rooms, Free Breakfast, Housekeeping, Banquet Facilities, Conference Room(s), Medical Assistance Available, Safe-Deposit Box, Security Guard, Refrigerator, Cable / Satellite TV, In Room Movies, Porters, Wake-up Service, Meeting Rooms, Hair Dryer, Complimentary Toiletries, Modem / Data Port, TV, Laundry service
Description:
The Excelsior Hotel is a beautiful luxurious landmark in New York City*s Upper West Side. The Excelsior hotel which has undergone a complete renovation features beautiful appointed queens, kings,and doubles. One and Two Bedroom suites. Our *Old New York World Charm* of this area offers and endless range of restaurants and exclusive shops which makes the Excelsior a destination for those selective clients who want more than a *tourist* hotel.
Check-in:
1500
Check-out:
1200
Attractions:
Area Attractions: Central Park Metropolitan Museum of Art American Museum of Natural History Guggenheim Museum Jewish Museum Lincoln Center Beacon Theatre Columbia University Cathedral of St. John the Divine Zabar's Madison Avenue Couture Shopping
Recreation Information: Fitness room,library on property. The recreational activities listed below are available in Central Park, one-half block from the hotel; fees may apply. Rowboat,Ice skating,Hiking,biking trails,Boating, Tennis, Horseback riding/rental, Bicycle rental, Running track path
Restaurant / Dining Information: Breakfast room only. Full american usd 19.50 per person inclusive. Continental breakfast usd 16.50 per person inclusive. A la carte menu available. Nearby restaurants within walking distance Monsoon,Rain,Isabellas,Ocean Grill, Pizzaria Uno and many more...
Facilities:
120 AC, 24 Hour Security, 24-Hour Front Desk, Air Conditioned, Alarm Clock, Bath Tub, Bathroom Telephone, Business Center, Cable TV, Canopy/Poster Bed, City View, Color TV, Concierge Desk, Conference Facilities, Continental Breakfast, Copy Service, Cribs Available, Doctor On Call, Door Man, Double Bed, Elevators, Express Check Out, FAX, Free Newspaper, Full Breakfast, Gift Shop, Hairdryer In Room, Handicap Facilities, Ice Machine, In Room Movies, International Direct Dial, Internet Access, Iron, Ironing Board, King Bed, Laundry Service, Laundry/Valet, Maid Service, Meeting Facilities, Modem Jack, Non Smoking, Park View, Phone Service, Porters, Queen Bed, Radio, Rollaway Beds, Safe, Safe Deposit Box, Sitting Area, Smoke Detectors, Smoking, Sofa Bed, Suite, Telephone, Temperature Control, Tour Desk, TV Remote Control, VCR, Wakeup Service

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User Reviews:
From: Terri, Ky
Date of Stay: January, 2008
Good points: Coldest air I've ever found in a hotel. That was great 'cause I like it COLD when I sleep. Only problem... you had to turn the air conditioner knob back to medium to get real cold air. We got a suite with curtained glass doors which was great for us because we were traveling with our nephew and this gave us more privacy. Location is for those who want to visit the park and Natural History Museum. The concierge was helpful and looked like George Clooney. Complaints: small marble bathrooms but serviceable; our room door would not close and lock from the inside; The buffet breakfast was strange because the lady that took our order and seated us also COOKED THE BREAKFAST - in a suit.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: September, 2008
We booked a double deluxe room...they call it a suite. But the rooms are very cramped especially the bathroom. Good cleaning service every day. Expensive hotel for the quality of rooms and facilities. Located close to central park but a 25 mins taxi ride to down town.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2008
This is an old hotel which was opulent in it's time. The suite with the glass doors provides privacy - important when traveling with family. Our teen stayed up watching TV while we were able to sleep without being disturbed. Mattress was on the hard side and bedspread was very heavy on my feet. No light blanket was provided. Marble bathroom was small but OK. Airconditioning was outstanding - I like it COLD when I sleep and I was able to get that by putting the thermostat on low instead of high. Don't know why. Breakfast was served in a very nice wood panneled room but there was only ONE overworked and irritable lady staffing the dinning room! She took the reservation, seated you, then incredibily COOKED the breakfast at a buffet like table. I've never seen anything like it. She was cooking in a suit. The choices were 16.50 for a breakfast of bread, cereal and juice or 20 for EVERYTHING. The concierge is very capable and looked just like George Clooney. Many good restaurants nearby and Nat His Museum is close. One big complaint I have is the mini bar. DO NOT touch it. It has a device on it that charges you (outrageous sums) if you even MOVE an item. When I went in I cautioned our teen not to get anything from the bar but but it has a snack tray on the top with nuts temptingly displayed. I thought I'd move the nuts where they couldn't be seen then for some reason I didn't. Good thing because back in the bedroom was a note card saying if anything on the snack bar was removed for 20 seconds you were billed for it. It left me with the feeling the hotel was desparate.
 
From: Alan
Date of Stay: October, 2008
If you stay at this hotel, do not expect to be treated with friendliness or respect.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: August, 2008
This was the second time i stayed at the excelsior, and i intend to stay there again, the next time i find myself staying overnight in nyc. The rooms in both cases were immaculate. Everything worked. The staff is cheerful and helpful.
 
From: wayne
Date of Stay: August, 2008
The hotel is well located property in an excellent neighborhood with easy access to Subway, central park and bus tours.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2008
The Excelsior is in a great neighborhood with lots of inexpensive restaurants and a family feel. The location is terrific. You are steps from Central Park and public transportation. The rooms are nice and fairly large for New York. The beds are VERY comfortable. We would happily stay at the Excelsior again.
 
From: David Hollrah, United States
Date of Stay: August, 2008
For a 16 story hotel, two ancient and slow elevators is a drawback. The elevators are my only complaint.
 
From: Sharon
Date of Stay: August, 2008
Fantastic location right near Central Park and Museum of Natural History. They upgraded us to a 2 room suite at no extra charge. Lots of nice restaurants nearby. Would definitely stay here again and would recommend to others.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2008
I was really surprised when we got to the hotel, the neighborhood was great we always felt save walking around even at night, sometimes it would just be me and my son. The hotel upgraded us to a suite when we arived and that made all the difference in the world, the kids had a pull out sofa and we had a king size bed, and it was the most confortable bed and bed covers. The room staff was soo wonderful not only with us but with our kids, they were very helpful in making reservations and getting us a rental car. The rooms were very clean and not so small and we have seen small. Very good restaurants, I would recomend, Sarabeth, EJ's dinner and a few others around the neighborhood. Would deffenetely stay here again.
 
From: Louis Ariano, Canada
Date of Stay: April, 2008
This is the second time that I've stayed at the Excelsior. On this visit I was quite surprised by the fact that there were gaps between the windows and the window frames creating a horrific howling sound (the one night that it was windy). I can't imagine what this room would be like in the winter!!
 
From: Michael
Date of Stay: July, 2008
Ten times better then I was expecting.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2008
This was a perfect spot with family - it's quiet and nice. In front of Museum of natural History and 1/2 a block from central park. Train was on corner -so easy access to all areas. Hotel does not offer free coffee nor do they have any microwave or refrigerator in room. Coffee a bit expensive and should at least be complimentary. Everything else was good. Nice place and nice service.
 
From: Hugh Starkey, United Kingdom
Date of Stay: April, 2008
Room heating was problematic. Controls did not work properly. Not much information about hotel facilities provided in bedroom. Excellent breakfast.
 
From: Reviewer has requested to be kept anonymous.
Date of Stay: July, 2008
Very friendly & helpful staff!!! We were upgraded to a corner suite on the top floor. Great deal for * per night! Rooms were very clean. Great and safe location right next to subway station, Central Park, and Museum of Natural History. I will definitely stay there again.
 
From: William
Date of Stay: July, 2008
Overall, we were pleased with the hotel. The staff was pleasant. The room was comfortable (we were given an upgrade at no extra charge). The bathroom was a little crowded, but adequate. Free coffee would have been nice. There is no parking at the hotel, but they did have an arrangement with the Museum of Natural History across the street. The only real problem had to do with the elevators. When we arrived, one was out of service and it had not been repaired by the time we checked out. Additionally, the other elevator was out of service briefly on the day we checked out. There was a service elevator available at that time.
 
From: Louis Ariano, Canada
Date of Stay: December, 2007
While we did not stay at the hotel in order to experience the available services, when we did ask (one evening) for some assistance finding a place for dinner, we were told that we should "walk up or down Columbus; there would be something available." Pretty poor attempt at service!!
 
From: Tracee
Date of Stay: July, 2008
This is a great hotel if you want to be close to Central Park. It was the perfect location for me to attend the concert on the Great Lawn.
 
From: Tamera
Date of Stay: June, 2008
Check in was seamless and went off without a hitch. When asked about the hotel restaurant we were informed that they did not provide room service. We were given a handful of menus of nearby restaurants that deliver. Definitely a turn off! However, the hotel offers a hot breakfast on the 2nd floor. Not sure why they offer one and not the other. Upon exiting the elevator we were met by a hallway of mattresses. The hotel was changing over all its bedding. They could have done so at a less obtrusive time for guests. We asked the bellman as well as two members of management to fill the ice bucket (only two ice machines on floors 3 and 11). All 3 informed us that they were not equipped to handle that request. WHAT?! Next, we called maintenance because the AC wasn't properly cooling the room. The unit was so close to the 2nd bed that you froze all night long in order to adequately cool the room. Finally, the bathroom was tiny. There was no space to place toiletries. The hotel is quaint and the room was clean.
 
From: Leo
Date of Stay: November, 2007
Arrived at the hotel and was greeted by a friendly doorman. The front desk staff was very efficient, and I was in my room within 5 minutes of entering the hotel building. The suite was clean and had a certain charm to it. Highly recommend.
 

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