Select Language:
About Us
|
Contact Us
|
Affiliate Program
|
Write a Hotel Review
Acapulco Hotels
Crowne Plaza Hotel Acapulco
Ads by Google
Rates and Availability
Check-in:
Check-out:
Rooms:
Guests:
1
2
3
4
+5
1
2
3
4
5
6
7
8
9
Overview
Details
Map
Photos
Reviews
Crowne Plaza Hotel Acapulco
See 35 Photos
User Rating
3.5
out of 5
See 21 reviews
Crowne Plaza Hotel Acapulco
[]
Av. Costera Miguel Aleman 123
Acapulco, Mexico
Description:
Amenities:
Description:
An impressive property with a unique pyramidal architecture and splendid views over the surrounding, Crowne Plaza Hotel is an ideal base for you to relax and enjoy while staying at Acapulco. Facing the ocean, in the heart of Acapulco Golden Zone, the Crowne Plaza Hotel is just 35 minutes from International Airport Juan N. Alvarez. Around the hotel you can find shopping area and wonderful nightlife. The hotel features a wide choice of beautifully decorated guest rooms and suites that are designed for your memorable holidays. Most of the rooms offer panoramic ocean views for you to enjoy. The onsite restaurants serve fine Italian and exquisite Mexican in a elegant atmosphere. Situated next to the swimming pool, the Pool Bar offers a relaxing environment to enjoy tropical drinks and other refreshments. Considered to be ideal for your business meetings, this hotel has 6 well-appointed meeting rooms with the largest one capable of accommodating up to 1000 people. There is also a gymnasium and swimming pool available onsite for health conscious guests.
Amenities:
Air Conditioned
Babysitting / Child Services
Bar / Lounge
Business Center
Cable / Satellite TV
CD Player
Coffee / Tea Maker
Complimentary Toiletries
Concierge
Conference Room(s)
Connecting Rooms
Currency Exchange
Fitness Room
Gymnasium
Hair Dryer
High-speed Internet
Housekeeping
Laundry service
Meeting Rooms
News Stand
Parking
Porters
Restaurant
Room Service
Safe-Deposit Box
Secretarial Service
Security Guard
Swimming pool
TV
Valet Parking
Check-in:
From 3:00 PM
Check-out:
Prior to 1:00 PM
Viewing
1
of
35
photos
User Reviews:
Rating out of 5
Cleanliness
Facilities
Service
Location
Pricing
Rooms
Overall rating
Based on
21
reviews
More Reviews
< Previous
1
2
Next>
Date of Stay:
June, 2008
I don’t want to bore you with a lengthy review so I will keep it short. The Crowne Plaza Acapulco tried to overcharge my wife and I. While trying to resolve the overcharge I have found that the Front desk staff and management to be rude, inconsiderate and unprofessional. So if you decide to vacation here WATCH OUT
Date of Stay:
April, 2009
Friendly staff, clean. Didn't have coffee pot. Overall it was a good experience, only think that I didn't like was that they had coffee bags but no coffee pot we reported but no one came to replace it or bring it up.
Date of Stay:
February, 2008
we will not stay at an all inclusive "optional" resort hotel such as this again. even though we had wristbands, you still had to first stand in line to place an order for drinks or hamburgers with a cashier and get a receipt, then you had to take this receipt to the bartender station and stand in line again, (usually ten customers deep) and wait for the one bartender to stop ignoring you. one drink per customer at a time. usually 15 minutes each time you wanted a beer. after awhile it was not worth the wait. you had to sign for everthing, don't know why we even had a wristband. the food and the service was our only gripe. the hotel facility was really nice. location was really nice, although, the ocean was full of garbage, (would not recomend going in the water at this spot). live and learn
Date of Stay:
April, 2009
Front desk service fast accurate and friendly. Ihad to call 3 times housekeeping to have some towels in our room. Great access to beach, close to restaurants, banks and gift shops, great location overall, the only bad thing was with housekeeping.
Date of Stay:
February, 2008
We always go All Inclusive when traveling, but this was the worst for service. Stand in line to get a receipt for drinks (limit 2), then you stand in line to get the drinks. Food was just so-so, not much for variety, did not get much for service from waiters?plus we waited for them to come with receipt to sign for meal (not good for All Inclusive option). Room was nice & had a good view. If you wanted service, needed to give good tips. Went into the bay in front of hotel, 'garbage floating', did not go back in. Beyond the ropes of the beach area (small area) of hotel, constant begging from vendors. Pools were okay. Not much for entertainment. Outside of hotel, ride the buses, cheap! Taxi drivers all over, bugging you to ride. They should make this hotel All Inclusiveoption only or non at all. Would not go back to this hotel.
Date of Stay:
March, 2009
Good location, nice and safe. We did like everything. It very good, you do not need to leave the area at all.
Date of Stay:
August, 2007
Where to start....Staff: While I could tell they were tryign to be nice I did not feel like any of my requests were taken seriously. I woudl ask for something and woudl get a sort of "oh, whenever" attitude abotu fulfilling it.Room: Terrible, mildew-y. Dirty. I had no hand towels or wash clothes when I arrived. No alarm clock. The telephone did not work. The deadbolt on the door and the chain lock were broken. When I called to complain and request another room or that these things be fixed nobody ever showed up. I got new towels - but a pile of big bath towels! No small towels! The security really concerned me - I did not feel safe any of the nights I stayed there.Food: It's an all-inclusive and it shows. The food is not tasty to this American traveler and it's also quite limited. Not many options.Pool: A bit dirty and grimy. Beach: littered with trash and vendors. It was impossible to enjoy the ocean and beach because it was so dirty and full of so many people begging for money.It's an older property that hasn't been updated in decades...Everything is tired looking and the entire place feels yucky.
Date of Stay:
January, 2009
Location. Rooms were not cleaned until 6-7 pm sheets not changed, stained bedding. I think with some simple upgrades this could be a good hotel. The stained sheets, holes in towels, maids not changing sheets for entire stay of 10 days, made us unable to give it a good review. The location is good and most of the rooms have a great view. I wouldn't stay there again and wouldn't recommend it to anyone.
Date of Stay:
July, 2007
The rooms have nice view, I was lucky to have a corner room with view to the ocean and the mountain. Customer service clearly needs improvement. When I called for extra towels they questioned me. When my son got a cut in the pool, I went to the lobby to ask for a band aid, the receptionist did not even look at me and said ?we don?t have any? Plenty room for improvement in customer service
Date of Stay:
August, 2008
The location is convenient and although a little dated, the hotel is in decent shape. The bathrooms are dated and the set up is more of a motel than a hotel. The Crowne Plaza Hotel is well located with access to the beach. It is one of the older hotels in the area, however, some updates have been made. The room was spacious and we got a good view of the beach. The bathrooms were dated and the set up is not of an upscale hotel.
Date of Stay:
May, 2007
All reviews claim this hotel to be horrible. I almost changed my reservation. It was most importantly clean...we had a standard room w/great view. CLOSE TO ALL..right on the beach.. its not the four seasons...duh!
Date of Stay:
May, 2008
Location, security & overall appearance. Bathroom. Great location if you want to be in the center of everything. Still regarded by the locals as a 5 star hotel. Ocean views are great. Pyramid shape adds to the enchantment! Lots of restaurants, shops & transportation walk by.
Date of Stay:
April, 2008
Tremendous value, dollar for dollar one of the best hotels I have ever stayed at. Only one worker spoke English and they didn't speak it too well. The hotel was beautiful, the rooms were clean, it was in a fantastic location, and we had a great time! As I said before, dollar for dollar it was probably the nicest place I have ever stayed at.
Date of Stay:
March, 2008
Great view and beach, nice pool, in center of everything. Rooms were very basic but so was price, it was very loud music on the weekend. The hotel was for a short stay, 2 days, till we could get into our timeshare resort - so it fulfilled the requirements and price we needed. The staff I found helpful and responsive to anything I asked about. I was there at spring break week so it became very noisy in all the public areas after Friday night. The young people seemed to be having fun there. I was glad to move to a quieter resort though. I would suggest it though with awareness of what its limitations are.
Date of Stay:
March, 2008
The hotel was in a central location. The pool & bar area was set-up nicely, especially having music to listen to while basking in the sun. The towels in the room were very worn and didn't absorb well. When sitting on the beach, the vendors were quite annoying. The hotel is in a very central location, very accessible to all that Acapulco has to offer. The rooms are spacious, but the bathrooms could have been larger and better lighting. The food was good and reasonably priced.
Date of Stay:
February, 2008
It was clean and centrally located. No carpets, no refrigerator, hard pillows, no Cont. Breakfast. The pillows were like bricks, and there were no small refrigerators available for my diabetic supplies. The desk clerk said there were none in the hotel at all.
Date of Stay:
August, 2007
Just the view. The people for the front desk. The hotel needs more customer services; it is poor. They don't helping you a lot, and they don't have breakfast or anything at list for the kids.
Date of Stay:
July, 2007
It has potential. It's not good shape. I didn't like it!. The bathroom is awful. It has good facilities but I think they don't have a good care of them.
Date of Stay:
December, 2006
Hotel room was very small but had been recently renovated and was in tip top condition with very nice bed linens. Restaurants (all four) were closed for lunch until 1 pm and I needed to eat at noon. Beautifully renovated hotel in excellent location near Plaza Diana on great beach with wonderful pools. Rooms¿ small but renovated to high standard with nice furnishings and good beds! Architecturally striking.
Date of Stay:
October, 2006
View was awesome. Had the reservation incorrect. Middle of the bay in Acapulco. Beautiful beach and convenient location.
More Reviews
< Previous
1
2
Next>
Leave a review:
Name:
(Optional)
Date of Stay:
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2009
2008
2007
2006
2005
Bad
Good
1
2
3
4
5
Cleanliness
Facilities
Service
Location
Pricing
Rooms
Please select your ratings
Please enter your review
Do You Manage Crowne Plaza Hotel Acapulco?
to drive traffic to your official accommodation website, update information and more.
