Comfort Suites Abilene (Texas) Texas TX. Best Hotel Deals & Reviews

	Date of Stay: October, 2008
They were willing to work with us for an earlier check in time and the room was fabulous! Very clean, comfortable. I would recommend to anyone AND it is VERY easy to find- right off of the freeway. GREAT FOR THE PRICE!

Date of Stay: July, 2008

Earlier in the week I had booked a mini suite at a local Comfort Suites for my young daughter and I to have a mother daughter scrap booking night. She was very excited. We loaded up the car and headed across town. We went in to check in... I have a reservation after booking online directly at Choice Hotels... But they wouldn't rent a room to me... Because they don't rent to locals... Because they get drunk and destroy the rooms... Excuse me? I was a 40 year old woman trying to check in with a 5 year old daughter - that is ridiculous and I have a reservation. No exceptions the desk clerk said. I said she needed to call manager. She did and I could hear him talking to her No exceptions. My daughter is almost crying cause she knows we can't stay. I tell them this is ridiculous. (Yeah I am not proud of that but the anger got to me). I had a $20 Comfort Suites Gift Card that I cut up right in front of the desk clerk (yes overkill but I was furious). I said I would never stay at a Comfort Suites if this was the level of service to expect and I would be sure to call the corporate office and tell all my friends. Then I did say I am sorry I cursed but I was very angry. At that point the manager called her. I thought he wasn't there based on something the clerk said earlier. But why would he take that moment to call? He basically asked if I was still there and she said yes that I was cursing at her. SIGH! That is SO not true. NOT TRUE. One slip and hardly directed at her. I asked to speak to him and clarified what I said and that I was angry and that this was ridiculous service and if I wasn't going to be allowed to rent a room he should have called me. He said it was not his fault - that Comfort Suites International shouldn't have let me rent as its in his exclusions. That's untrue as I later found out. I said that I planned to tell everyone in Abilene that I knew about his poor customer service. He said that was my prerogative. I said I no longer wanted to speak to him. I laid the phone down on a granite counter and the clerk wasn't there to pick it up so it went sliding across the counter and clanked to the floor. So I am sure they thought I threw it. I wanted to but would never do something so low class. Salem and I left and of course Salem was crying.I call Comfort Suites Reservations from my car to make sure my debit card won't be charged. They said they aren't sure it can be stopped but would refund it. I told her my story and said she better find a way to stop it considering they wouldn't let me stay the night or I'd dispute the charges. She was very nice and apologetic and looked at the exclusions and there wasn't anything listed about locals being excluded. She call the local hotel to make sure my reservation was canceled. They then offered me a room. Uh no...I would rather sleep in my car than EVER stay there. He only offered because the corporate office called. I am not an idiot. He was beyond condescending and rude. They did cancel. The clerk did say I needed to call Customer Service. I said I would be I needed to calm down as my daughter was very upset. I also said why would being local be exclusive with being drunks and destroying rooms? 1. Can't couples get a night away from their kids - what about Valentine's Day? 2. What about a family whose house catches on fire or has been robbed? 3. What about a family whose home has plumbing issues or has been flooded? 4. What about a family who one of their spouses leave and need a place for the night? There are MANY valid reasons to book a hotel locally. This man's reasoning is ridiculous. Maybe during prom and graduation season I could understand it but really me and a 5 year old who was standing there with me? I came home and called all the hotels in town and they are booked because of weekend travel and a convention. I was furious. We ended up driving to an hour and a half to Weatherford, TX the next day and stayed at a Hampton Inn. As of today Choice Hotels has not responded to my complaint. They said the local manager sent me a letter on the 18th but even being in the same town I haven't received it. The girl at the local hotel did call me the same night and gave me a cancellation #. I did tell her I hope she knew I wasn't angry with her and she said yes. My daughter was DEVASTATED. Seriously. It was awful. I am STILL ticked.

Date of Stay: May, 2008

THIS HOTEL WAS COMPLETELY DISGUSTING AND PROBABLY SHOULD BE SHUT DOWN BY THE HEALTH DEPARTMENT. SOMEONE VOMITTED IN THE POOL AND THE ONE PERSON WORKING THERE DID NOT SHUT DOWN THE POOL OR CLEAN IT EVEN THOUGH THEY WERE TOLD ABOUT IT AS SOON AS IT HAPPENED. THERE WERE SEVERAL PEOPLE SWIMMING IN THE POOL LESS THAN AN HOUR AFTER THE VOMITTING INCIDENT AND THE FRONT DESK CLERK DIDN'T SEEM TO BE BOTHERED BY THAT. I WAS TOLD I COULD NOT SPEAK TO A MANAGER UNTIL THE FOLLOWING MONDAY WHEN WE WERE STAYING THERE ON A FRIDAY NIGHT AND THAT NOTHING COULD BE DONE ABOUT THE COMPLAINTS I HAD. THE FIRST ROOM I WAS GIVEN WAS NOT CLEANED BETWEEN US AND THE PRIOR GUESTS. WE WERE GIVEN ANOTHER ROOM BUT I WAS TOLD THE HOTEL WAS COMPLETELY BOOKED UP AND THERE WAS ONLY ONE PERSON WORKING THERE OVERNIGHT SO SHE COULD NOT LEAVE THE FRONT DESK AREA SO WHO CLEANED THAT FIRST ROOM WE WERE GIVEN??? I WONDER IF THE NEXT GUEST STAYING THERE KNEW IT HAD NOT BEEN CLEANED.

Date of Stay: September, 2008

Comfort Suites Abilene, Texas Perfect location for Abilene's busy part of town. Close to the mall, and popular stores and popular eating establishment. My stay was almost perfect except for the leaking air conditioner in my room, which produced a wet carpet and wet carpet smell. Other than that, very spacious with all the amenities that can be expected. Friendly staff and comfortable beds made my stay well worth it.

	Date of Stay: September, 2008
We had a nice stay. I would return.

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See 12 Photos	User Rating 3.5 out of 5 See 5 reviews Comfort Suites Abilene (Texas) [] 3165 S. Danville Dr. Abilene (Texas), Texas, United States
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Comfort Suites Abilene (Texas)

Rating out of 5