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Big Bear Lake Hotels
Best Western Chateau Hotel Big Bear Lake
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Best Western Chateau Hotel Big Bear Lake
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User Rating
3.5
out of 5
See 19 reviews
Best Western Chateau Hotel Big Bear Lake
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42200 Moonridge Road
Big Bear Lake, California, United States
Description:
Amenities:
Description:
Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the Best Western Big Bear Chateau, a full-service hotel perfect for the avid outdoorsman and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers spacious, well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including an outdoor heated swimming pool and hot tub, steam room, fitness center, full business services and meeting/banquet facilities accommodating up to 300 people. The Best Western Big Bear Chateau also features the onsite Tiffany's cocktail lounge and Le Bistro restaurant Open Thursday thru Saturday. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling and fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The Best Western Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place in Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the Best Western Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. Make a reservation today and save!
Amenities:
24 Hour Reception
Banquet Facilities
Bar / Lounge
Coffee / Tea Maker
Disabled Access
Fitness Room
Free Breakfast
Golf Course
Hair Dryer
High-speed Internet
Laundry service
Meeting Rooms
Modem / Data Port
Non-Smoking Rooms
Parking
Restaurant
Room Service
Safe-Deposit Box
Swimming pool
Check-in:
From 4:00 PM
Check-out:
Prior to 12:00 PM
Location Description:
From: The north. Take Interstate 10 West from Palm Springs. Exit at Orange Ave in Redlands. Go a couple blocks to (Highway 38)/ Lugonia Avenue. Turn right. Go 50 miles to Big Bear City. Stay on Big Bear Blvd. Go six traffic lights to Moonridge Rd. Turn left. Best Western Big Bear Lake Chateau is one block up on the left. From: The east. Take Interstate 10 East from San Bernardino to Highway 30 North, to Highway 330. Highway 330 to Running Springs and Highway 18 to Big Bear Lake. Turn right at the Big Bear Dam. Go three miles. Look for the big sign "Welcome to the Village" (on your right is Chevron & Starbucks is on your left). Turn left go five traffic lights to Moonridge Rd. Turn right. Best Western Big Bear Lake Chateau is one block up on the left.
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User Reviews:
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Overall rating
Based on
19
reviews
Date of Stay:
July, 2009
Staff were friendly and prompt to fix items not working when informed. One of the rooms would have been more enjoyable if A/C was working properly and tub was working (staff informed on checkout of these two problems). Windows had to be left open at night time for cooling and there was noisy people outside in the late evening. Hotel is close proximity to the village and Snow Summit.
Date of Stay:
February, 2009
Front desk was snooty. Room heating system was arcahic. I had to keep getting up in the middle of the night to turn on and off the heater. TV reception was bad, snowy screen. Only one rolling cart available for the entire hotel to bring in and out your luggage. Thus, not available when needed.
Date of Stay:
June, 2008
We loved the location and the rooms. We had a small problem with the toilet in one of the rooms, but it got handled. Staff was very nice and accomodating - They went over and above for our special occasion. Very comfortable - we will stay there again any time!!
Date of Stay:
July, 2009
The room was clean and good quality.
Date of Stay:
March, 2008
Our family checked out this hotel online prior to booking the room. We liked what we saw and read online so we collectively agreed to book it. Our room was nicely decorated but dysfunctional for a skiing family. The room was very crowded with non essential furniture pieces like a wardrobe closet that our ski apparel did not fit into. The dresser was old and drawers broken and the TV remote was as well. Breakfast was served in sections and we did not eat as a family. Everyone ate as their food arrived and when the waiter was informed that we had wanted to eat together he became very defensive. He brought our bill and said "I didn't charge you for one meal, are you happy"? A free meal was not our goal. Dinner was worse when we had to wait for almost a half an hour to get water. The person who served the water made a point of telling us he didn't work in the restaurant but instead was the maintenance man. When the meal arrived it looked great but the portions were very small. Upon speaking to the manager/owner he made it very clear that they were severly understaffed. For the cost I would not recommend this hotel.
Date of Stay:
July, 2009
I was greated by friendly staff.. cute lobby. rooms were alright and it had a cute pool and spa. I just happened to go on a weekend when there was a big jewish retreat with maybe 50 or so youth that was staying at hotel same weekend as me. pool hours close at 10pm yet the kids were running around until 130 slamming the gates outside and yelling. I tryed calling front desk and nobody answered. I walked to front desk and nobody was there. later i finally got a manager on the phone to try and keep the noise down which he did send all the kids back in... 3 hours after the pool was suppose to be closed... a little angrey by the lack of sleep i got and the fact that i had to put so much effert into trying to get a normal nights sleep... i would go back if i knew there was not going to be youth groups there cause the managment doesnt know how to take care of there other guest... ps i am in my 20's and know about partying but this wasnt cancun it was big bear and i didnt get to sleep and rest like i planed on.
Date of Stay:
January, 2007
We stayed for 3 nights with jacuzzi not working, one night no hot water, roll away (with wheel missing) stuck upright in a much too small room; had to move heavy furniture to fit; lack of towels two nights
Date of Stay:
July, 2009
Upon arrival, the front desk person was able to accommodate our early arrival. Many thanks! Quick and painless check-in. The room was very clean and attractive. Later found the bed to be very comfortable and the bathroom spotless. The only "complaint" is the sliding glass door was not very secure (ground floor) and the a/c wasn't blowing ice cold air. Otherwise, great stay and looking forward to another trip in October!
Date of Stay:
May, 2006
If you like a European Decor, you'll love this place. Staff was extra friendly and we had a very relaxing time!
Date of Stay:
July, 2009
hotel was nice staff was very friendly room was a little small but comfortable and very clean typical best western pool was clean and great juzzi was a little hot but once you got used to it it was great our stay was short but enjoyable we will be back
Date of Stay:
July, 2009
The hotel is decorated well, and is quiet and pleasant. The staff worked with me to try and find an item I had lost. There is a restaurant and a separate lounge on site. Room service prices seemed reasonable compared to other hotels I've stayed at.
Date of Stay:
June, 2009
This was a great getaway for the whole family, We all had a great time. The food at the reataurant was great the nightly entertainment was great. The mountans were great with us walking at the lake. Just a great trip which we will do again.
Date of Stay:
June, 2009
We were in Big Bear City on a business trip, and it was a genuine pleasure to stay at this extra nice Best Western hotel located just blocks from the lake. The hotel was modern, very clean and quiet. There was a better than average restaurant within the hotel as well. We were very pleased with our stay. The staff was also very friendly and very helpful.
Date of Stay:
March, 2009
I stayed at this Big Bear Chateu in January. Overall this was a ok, hotel to stay at for the price. It seemed a little far from the Village for me. $10.00 each way for cab fair from Best Western To Chad's Place. A great Place to hang out if you like a fun place with great people and Loud music, ( great Bands! ) The hotel bed was comfortable the room o.k. pritty dark. When my Grandaughter was crawling her knee's came up black from the crawling on the carpet which even tho it looked fair was very dirty overall. IN previous trips I have taken to Big Bear there is definatley better places to stay... such as Cottonwood theme Cottage ( for Couples) and Majestic Moose Lodge.
Date of Stay:
March, 2009
the hotel is great and restaurant was good. rooms very clean and comfy. Only complaint were : children and youth were in work out gym unsupervised and most of the equipment is broken. there were no playrooms for youth or children, a room with games or dancemats or specific areas for age groups to play. they all hung out in the gym.
Date of Stay:
March, 2009
Check in was fast, efficient and friendly. We asked for a different room and they accommodated us immediately. The restaurant and bar staff were great - food and drinks reasonably priced and the entertainment was so much fun!
Date of Stay:
March, 2009
Easy to find and check-in was quick since it was paid in full through Orbitz. The room was at the end of the hallway and quiet. The gas fireplace was small and gave off little heat.
Date of Stay:
January, 2009
When I arrived, the room I was provided was small and did not have a balcony. As for cleanliness, it was not up to par. They should consider hiring new maintance and cleaning staff. I would only stay there again, if I could not find another place.
Date of Stay:
December, 2008
The Best Western Chateau in Big Bear is very lovely when you walk in, the staff was efficient and friendly and ensured a smooth check in. The room was small but cozy with the corner fireplace and very clean. The staff is attentive and helpful with directions and recommended activities. We could have walked to almost any place from the hotel if it hadn't snowed and sleeted while we were there. The hotel and the area are both great.
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