| From: Kim Roberts, United Kingdom |
| Date of Stay: October, 2008 |
| Good hotel but for a 2 star it was a little expensive. However the location is ideal.The staff were extremly helpful and friendly which definitely added to our stay. It was also the best breakfast we've had in Europe for quite some time. |
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| From: Reviewer has requested to be kept anonymous. |
| Date of Stay: March, 2006 |
| The room was filthy. Dust balls were hanging from the walls and blowing out the AC. Jalousie above tub was broken in the OPEN position. Breakfast was next door and was not edible. Room had bugs flying and crawling. Carpet was stained and grimey. Sliding doors would not lock properly, causing me to feel unsafe all night. TV had no cable and only fuzzy reception. I would rather sleep in my car!! |
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| From: AR, United Kingdom |
| Date of Stay: September, 2008 |
| Spent 4 nights at the Alessandra. We had Room 11 with a view of the Arno and a bell tower. Room was huge and furnished in accord with the age of the building. This hotel is not for the less abled-bodied - you have to carry suitcases up a full flight of stairs until you reach the lift. The staff were friendly and helpful and the hotel is very central. An excellent stay. |
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| From: JJ, United Kingdom |
| Date of Stay: September, 2008 |
| The only disappointment was not having an en suite bathroom. OTherwise the Allesandra was excellent! |
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| From: SH, United Kingdom |
| Date of Stay: August, 2008 |
| Great location near to all the main attractions and the room and service was excellent. The hotel entrance is easy to miss so use the street number to help find it. |
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| From: SA, Norway |
| Date of Stay: July, 2008 |
| EXCELLENT...Quiet, close to everything, nice rooms, very helpfull staff. But.. Breakfast was a bit poor, only one type of cheese and one type of meat. |
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| From: Susan McLain, USA |
| Date of Stay: July, 2008 |
| My family of four visited Florence and stayed at the Hotel Alessandra July 12th thru July 18th. We loved the staff and the location! We had wonderful service from Andrea, Monti, and Anna! We were close to every aspect of the Historic center of Florence. We enjoyed the tour that the Hotel set up for us on Monday to the smaller Siena and other hill cities and a wine tour. We enjoyed the special extra care that the staff shows in small and big ways. Good advice and helping with ideas and information for good touring and getting the best possible recommendations to suit your group and interests. We needed some medical help and Monti was right there to assist us in every way. We enjoyed the Breakfast room and the relaxed breakfast time. This was our first time to Italy and the hotel but we will be back! |
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| From: IM, USA |
| Date of Stay: July, 2008 |
| Extremely well located. The staff was very helpful and friendly. The hotel offers also a spacious stitting room with internet access. Our visit to Florence was flowless because we picked this hotel. |
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| From: CJ, USA |
| Date of Stay: July, 2008 |
| This is a very nice place to stay, but has issues in terms of access to reception (two stories up on an extremely tiny elevator or stairs - very tough with baggage in the summer heat). Once on the floor, the hotel is very pleasant and aesthetically pleasing. Decent breakfast. We had a very nice, large room. The hotel staff are exceptionally nice and helpful. Parking is a problem - costs about 26 Euro per day at an off-site garage. |
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| From: William Mandigo, USA |
| Date of Stay: June, 2008 |
| Wonderful experience. Spacious and well-appointed room. Gracious personnel at desk who went out of their way to make our visit enjoyable. Excellent continental breakfast. Superb location in Florence. Would choose this hotel again. |
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| From: LL, USA |
| Date of Stay: June, 2008 |
| The staff were wonderfully welcoming. I arrived early after taking the night train from Paris and they encouraged me to have breakfast while they finished getting my room ready. I was in my room by 9:30 am! The location is fabulous, just a block from the Uffizi, on a most picturesque street. Perfect for anyone staying in Florence. |
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| From: MR, USA |
| Date of Stay: April, 2008 |
| The hotel's location is perfect for exploring Florence on foot, close to excellent restaurants, the historic sites, and shopping. Our triple room was comfortable, with a surprisingly large bathroom, and the shuttered windows opened onto a picturesque, if tiny, square. The staff was most accomodating and pleasant, and spoke excellent English. The building, dating from the 1500's (?) is literally attached to the oldest church in Florence, and the location, especially at night, walking down the dark quiet street, gives a sense of how little this piece of Florence may have changed over the last several hundred years or so... We would not hesitate to return to this hotel, and would recommend it to anyone who is looking for an authentic atmosphere rather than luxury. A very good value, if carrying your luggage up 2 flights is not an obstacle! |
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| From: TS, United Kingdom |
| Date of Stay: April, 2008 |
| I was upgraded (private bathroom instead of shared bathroom). The facilities are much better than one would expect for 2 stars. The location is very convenient in the old town. In the night there is noise from pedestrians (some of them drunken tourists) if you open the window but it is very quiet with closed windows. Very clean refurbished facilities in historic building. Much better than a cubicle in one of the 3-4 star hotel chains outside of the old town. |
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| From: GE, USA |
| Date of Stay: February, 2008 |
| The hotel is very centrally located. Major attractions such as Il Duomo are within a 10 minute walk. However, the hotel's recommended parking garage ("Europa") is a 20 minute walk away! Also, the hotel entry is strange -- the entrance is obscure with only a small placard, and it has a tiny button you press to unlock the door. Then, you must climb 2 flights of stairs to reach the elevator. The reception is on the 3rd or 4th floor. Your room may be up at least one more flight of stairs. This would not be a good hotel for someone that has a hard time with walking up steps. It does has in-room Internet access for about 4€ per hour, and the hotel staff speaks English well. |
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| From: CY, USA |
| Date of Stay: December, 2007 |
| The hotel staff was the best we encountered throughout Italy. |
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| From: AP, USA |
| Date of Stay: November, 2007 |
| Location was absolutly the best. The hotel is only a block from the Ponte Vecchio and a two minute walk to Piazza della Signoria a few more minutes to the Duomo. It is close to everything but being down a side street it is not close to the noise of the city. Other guests did mention the flight of steps you need to climb to get to the smallest elevator, I have ever seen, that brings you to the reception area, I can see where this might not be for everyone. Thankfully, at 61 years old I had no problems climbing the stairs and looked upon the elevator as an adventure each time I went up. |
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| From: BH, USA |
| Date of Stay: October, 2007 |
| This hotel was horrific. We stayed for 2 nights. The first night, we had purchased a premium room and found we had a huge, time-worn room that was directly across from a bell tower that rang every half hour from 9am to 9pm! When we requested a room change, the concierge treated us like we were ridiculously picky. We had to stay in that room the first night, where we were also attacked by mosquitos. With no AC, the room required an open window and it was swarming with bugs. The second night, in our new room, which was still time-worn, they provided us with a small, electronic, "bug repeller" that actually attracted the bugs to it and we had to smash them manually. It was disgusting in every way. The cramped stairway and the lack of help to get luggage up and down was ridiculous. I travel in Europe frequently and am used to small hotels there and don't expect US service levels. This hotel would not meet Mexican standards! They tried to make us pay for the full four nights until I showed them all the welts from mosquitoes and refused to pay. This hotel should be dropped from your offerings. |
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| From: KATARZYNA KROLAK-WYSZYNSKA, Poland |
| Date of Stay: September, 2007 |
| The shared bathroom should be your priority in terms of cleanliness, infrastructure and cosmetics provided. Seems to be quite a room for improvement. All the rest was OK, however the reception on the second floor was not a nice surprise for me. |
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| From: GA, United Kingdom |
| Date of Stay: September, 2007 |
| Amazing location right near all the sights. HUGE room and sharing a bathroom was never a problem. Dont even think any other guests were using them. |
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| From: Timothy Nettlebeck, USA |
| Date of Stay: September, 2007 |
| Andrea was a wonderful gem in Florence, friendly warm and welcoming! The hotel was clean quiet and in a great area too! |
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